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Richards Enterprises, Inc. RMA and Warranty Information
If your equipment is out of warranty, you may call us for advice on repair or upgrade.
RMA Policies and Guidelines
Please call (724) 463-8910 to obtain an RMA number. Please have your invoice ready. An RMA Number is void after (15) days from the date of the original issuance.
Please label each package as follows: RICHARDS ENTERPRISES, INC. Attn. RMA Dept. Philadelphia St Indiana, PA 15701 Mark the RMA Number on the outside of each package clearly. Merchandise delivered to us without an RMA number will be refused.
A proof of purchase, which is a copy of your invoice, must accompany every return. "A proof of purchase, which is a copy of your invoice, must accompany every return."
All returned products must be packed in their original boxes with all accessories and documentation included. The final approval is contingent upon receipt and inspection of returned products by Richards Enterprises, Inc.
All RMA shipments must be prepaid by the customer and delivered to the above RMA address. A COD shipment will be refused. The customer must insure and accept the liability for loss or damage to the products.
Richards Enterprises, Inc. will not ship the new and/or replacement products without an appropriate guarantee, which is usually secured by a credit card charge, which will then be refunded when the old part is returned. Or, you may send us the old part first, and then we will ship the new one to you. We will ship and pay for, in the same method you ship the products to us, the replaced or repaired products back to you.
Richards Enterprises, Inc. will repair, replace, or substitute with equal or higher level products, the defective products at our own discretion when performing the service.
Richards Enterprises, Inc. will take no responsibility for any data left on hard drives or data lost due to a product failure. The customer must complete backups of data prior to the return of products.
If returned items are found to be functioning properly, the customer will be charged a minimum of $40.00 for service, plus $50.00 for each additional hour, to the nearest half hour.
Please be advised that the service or credit may be delayed or otherwise affected if the above procedures are not followed. Richards Enterprises, Inc. will not be responsible for any consequences due to such noncompliance.
System Warranty
Richards Enterprises, Inc. ("Seller") warrants its computer system, ("System"), to the original purchaser ("Customer"), against defects in material and workmanship for a period of one (1) years from the date of the original Seller invoice under normal use and service. Seller warrants the monitor to the original purchaser, against defects in material and workmanship for a period of one (1) year from the date of the original Seller invoice under normal use and service. The 2nd and 3rd year are covered by the manufacturer.
A Richards Enterprises, Inc. system ("System") is defined as a computer system manufactured by Seller, which consists of a mother board, main memory, case, power supply, disk controller(s), video adaptor, input/output controller(s), and port(s), floppy disk drive(s), hard disk drive(s) and monitor. This warranty only covers the Richards Enterprises, Inc. computer system, which is bootable through a primary floppy drive.
This warranty does not cover damages resulting from alterations, assembly, negligence, accidents, misuse, abuse, improper power source, improper operating environment, or repairs and services rendered by anyone other than a service representative authorized by Richards Enterprises, Inc., or perils such as war, fire, theft, water, or vandalism.
This warranty is valid only within the United States and applies only to merchandise which is new and in original packaging which is unopened on the date of purchase.
Warranty Specifics
Richards Enterprises, Inc. and its authorized technicians only may perform all warranty services. Richards Enterprises, Inc. shall not be responsible and will not honor any warranty claims resulting from any other services rendered to the Richards Enterprises, Inc. system, unless authorized by Richards Enterprises, Inc. At the sole discretion of Richards Enterprises, Inc., the system or its components may be repaired, replaced, or substituted. Customer's sole and exclusive remedy for claims under this warranty is through this warranty service.
To acquire warranty service, the customer must first contact Richards Enterprises, Inc. An RMA number must be clearly marked on the outside of each return package. All returned merchandise must be packed in their original packaging including all original accessories and documents. The customer must prepay and insure all return shipment(s), and address to "RICHARDS ENTERPRISES, INC. , Attn: RMA Dept., 245 Philadelphia St, Indiana, PA 15701" Risk of loss due to improper packaging, labeling or delivery is solely the responsibility of the customer.
Additionally, all merchandise to be returned under this privilege must be processed according to the instructions as described in the RICHARDS ENTERPRISES, INC. RMA POLICY.
Return Merchandise Policy
A Richards Enterprises, Inc. System may only be returned for credit or refund no later than fifteen (15) days from the date of the original Richards Enterprises, Inc. invoice. An RMA number must accompany any Richards Enterprises, Inc. system return(s).
All returns must comply with the instructions in the RICHARDS ENTERPRISES, INC. RMA POLICY. All manufacturer's warranty cards, where applicable, and manuals must be left blank and returned with the system. Customers should leave the warranty cards, where applicable, blank until after thirty (30) days. "All returns must comply with the instructions in the Richards Enterprises RMA POLICY. All manufacturer's warranty cards, where applicable, and manuals must be left blank and returned with the system. Customers should leave the warranty cards, where applicable, blank until after thirty (30) days."
After fifteen (15) days from the date of the original invoice, and before thirty (30) days from the date of the original invoice, merchandise may be returned under the same conditions as described in the above paragraphs and shall be subject to a minimum of twenty percent (20%) restocking and handling charge. "After fifteen (15) days from the date of the original invoice, and before thirty (30) days from the date of the original invoice, merchandise may be returned under the same conditions as described in the above paragraphs and shall be subject to a minimum of twenty percent (20%) restocking and handling charge."
After thirty (30) days from the date of the original invoice, the merchandise may only be replaced or repaired by the original manufacturer. No return privilege, either credit or refund, shall be given to such merchandise.
All expendable items, software, and shipping costs are not returnable or refundable.
Claims and Damages
ALL MERCHANDISE AND PACKAGES ARE INSPECTED BEFORE SHIPMENT. THE CUSTOMER MUST FILE CLAIMS FOR DAMAGED GOODS OR INCOMPLETE SHIPMENTS WITH THE CARRIER IMMEDIATELY. THE CARRIER IS RESPONSIBLE FOR INCOMPLETE SHIPMENTS OR DAMAGES INCURRED DURING SHIPMENT.
Disclaimer
ALL OTHER EXPRESS AND IMPLIED WARRANTIES FOR THE RICHARDS ENTERPRISES, INC. COMPUTER SYSTEM, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
IF THIS SYSTEM IS NOT IN GOOD WORKING ORDER AS WARRANTED ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. IN NO EVENT WILL RICHARDS ENTERPRISES, INC. BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE MERCHANDISE. THIS LIMITATION APPLIES TO DAMAGES OF ANY KIND INCLUDING ANY DIRECT OR INDIRECT DAMAGES, LOST PROFITS, LOST SAVINGS OR OTHER SPECIAL INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHETHER FOR BREACH OF CONTRACT, TORT OR OTHERWISE ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH SYSTEM, EVEN IF RICHARDS ENTERPRISES, INC. OR AN AUTHORIZED RICHARDS ENTERPRISES, INC. REPRESENTATIVE OR DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR OF ANY CLAIM OF ANY OTHER PARTY. SOME STATES DO NO ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR SOME PRODUCTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
Parts Warranties
All computer components and parts ("Merchandise") sold through Richards Enterprises, Inc. ("Seller"), with the exception of the central processing units, coprocessors, and memory products, are covered by a one (1) ‑year manufacturer's warranty on parts, from the date of the original invoice, to the original purchaser, under normal use and service. The responsibility of Richards Enterprises, Inc. is limited to what is described in the section "Return Privilege" below. Central processing units are covered by a thirty (30) day parts and labor manufacturer's warranty, from the date of the original invoice, to the original purchaser, under normal use and service.
This warranty does not cover damages resulting from alterations, assembly, negligence, accidents, misuse, abuse, improper power source, improper operating environment, or repairs and services rendered by anyone other than a service representative authorized by Richards Enterprises, Inc., or perils such as war, fire, theft, water, or vandalism.
This warranty is valid only within the United States and applies only to merchandise which are new and in original packaging which are unopened on the date of purchase.
Warranty Services
The original manufacturer performs all warranty services on individually sold parts. Richards Enterprises, Inc. shall not be responsible and will not honor any warranty claims resulting from any other services rendered to the merchandise. Richards Enterprises, Inc. shall only provide the services as described in the section titled "Return Privilege" below.
Return Privilege
To exercise this privilege, the customer must first contact Richards Enterprises, Inc. An RMA number must be clearly marked on the outside of each return package. All returned merchandise must be packed in their original packaging including all original accessories and documents. The customer must prepay and insure all return shipment(s), and address to "RICHARDS ENTERPRISES, INC., ATTN: RMA DEPT., 245 Philadelphia St, Indiana, PA 15701" Risk of loss due to improper labeling or delivery is solely the responsibility of the customer.
Additionally, all merchandise to be returned under this privilege must be processed according to the instructions as described in the RICHARDS ENTERPRISES, INC. RMA POLICY.
Merchandise may only be returned for credit or refund no later than fifteen (15) days from the date of the original RICHARDS ENTERPRISES, INC. invoice and must be accompanied by an RMA number. Customers should leave all manufacturers’ warranty cards, where applicable, blank until after thirty (30) days. "Merchandise may only be returned for credit or refund no later than fifteen (15) days from the date of the original ALPHA SPRING invoice and must be accompanied by an RMA number. Customers should leave all manufacturer's warranty cards, where applicable, blank until after thirty (30) days."
After fifteen (15) days from the date of the original invoice, and before thirty (30) days from the date of the original invoice, merchandise may be returned under the same conditions as described in the above paragraphs and shall be subject to a minimum of twenty percent (20%) restocking and handling charge.
After thirty (30) days from the date of the original invoice, the merchandise may only be replaced or repaired by the original manufacturer. No return privilege, either credit or refund, shall be given to such merchandise. "After thirty (30) days from the date of the original invoice, the merchandise may only be replaced or repaired by the original manufacturer. No return privilege, either credit or refund, shall be given to such merchandise."
All expendable items, software, and shipping costs are not returnable or refundable.
Claims and Damages
ALL MERCHANDISE AND PACKAGES ARE INSPECTED BEFORE SHIPMENT. THE CUSTOMER MUST FILE CLAIMS FOR DAMAGED GOODS OR INCOMPLETE SHIPMENTS WITH THE CARRIER IMMEDIATELY. THE CARRIER IS RESPONSIBLE FOR INCOMPLETE SHIPMENTS OR DAMAGES INCURRED DURING SHIPMENT.
Disclaimer
ALL OTHER EXPRESS AND IMPLIED WARRANTIES FOR THE RICHARDS ENTERPRISES, INC. COMPUTER SYSTEM, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
IF THIS SYSTEM IS NOT IN GOOD WORKING ORDER AS WARRANTED ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. IN NO EVENT WILL RICHARDS ENTERPRISES, INC. BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE MERCHANDISE. THIS LIMITATION APPLIES TO DAMAGES OF ANY KIND INCLUDING ANY DIRECT OR INDIRECT DAMAGES, LOST PROFITS, LOST SAVINGS OR OTHER SPECIAL INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHETHER FOR BREACH OF CONTRACT, TORT OR OTHERWISE ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH SYSTEM, EVEN IF RICHARDS ENTERPRISES, INC. OR AN AUTHORIZED RICHARDS ENTERPRISES, INC. REPRESENTATIVE OR DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR OF ANY CLAIM OF ANY OTHER PARTY. SOME STATES DO NO ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR SOME PRODUCTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
All information on this Web site is copyright 2004 by Richards Enterprises, Inc
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